Terms and conditions

The following general terms apply for all Docly users, both paid and free. Please note that additional country-specific terms and conditions may apply based on your region of use.

1. Docly is operated and supported by various technology companies across different geographical regions. Please visit the website/terms page specific to your region to identify the operator and local partners in your area.

2. Customers are prohibited from exceeding the agreed-upon disk space and data transfer limits (including uploads and downloads). For help to request additional storage capacity or supplementary services, please reach out to your designated Docly Partner.

3. Customers are not permitted to resell storage space or services without obtaining a written agreement beforehand.

4. Complimentary user support is exclusively accessible through the online support form at https://docly.net/Support. Customers acknowledge that support inquiries may be published in an online customer support database and are responsible for removing any confidential information from their inquiries. Free user support is limited to referring customers to user guides and online knowledge resources. For additional assistance, customers must enter into a separate agreement for extended user support with a Docly Partner.

5. For secure sending of e-mail from Docly, we recommend using an e-mail account / SMTP server from your own or third-party e-mail provider. If you still want to use Docly's SMTP server, we point out that we can not offer support or troubleshooting.

6. It is not permitted to use the service to distribute material that is contrary to local laws and regulations.

7. If the customer changes address or contact person, this must be notified immediately in writing to the relevant partner. If incorrect information is provided, or changes are not notified immediately, the service may be blocked for further use until correct information is provided, or the agreement may be terminated with immediate effect.

8. The service provider endeavors to maintain service availability 24 hours a day, 365 days a year. Regular backups are conducted for all data, and customers may request additional backups to be performed and sent as needed. However, the service provider cannot guarantee 100% uptime or availability and shall not be held liable for any issues or losses customers may experience due to downtime or insufficient backups.

9. The service provider will carry out routine and essential maintenance of Docly, which may occasionally result in brief downtime. Such maintenance is crucial for ensuring system security and continuous improvements in functionality. If required, updates can be executed outside the standard service window, with prior notifications posted as operating messages. In exceptional circumstances, urgent updates to Docly might be necessary, and if feasible, customers will be notified in advance.

10. All customer data is the exclusive property of the customer and cannot be utilized in any capacity by the service provider or affiliated parties.

11. Upon customer request, all customer data can be exported from Docly. The data will be provided in JSON format (or an alternative file format, if agreed upon). Any work related to data export will be billed on an hourly basis at the prevailing rates.

12. Enhancements made based on customer input or feedback may become accessible to the general public unless explicitly agreed upon otherwise.

13. Duration. Termination of the agreement must be in writing. Both parties can terminate the agreement. The agreement is automatically renewed until it is terminated by one of the parties. In the event of termination by the customer, no refund will be made of fees already paid for the current period. Upon termination of the agreement, the customer's right to use the service expires at the end of the paid period.

14. Payment is made following annual advance invoicing from a partner or the service provider, with a 14-day payment deadline.

15. Late payment. In the event of late payment, interest on arrears will accrue in accordance with the Late Payment Interest Act. In the event of late payment, any reminder fee and collection fees may be charged in accordance with current legislation. If the customer does not pay within 5 days after the reminder, the service provider has the right to close the service until full payment is available. The service provider may also slow down the transfer speed of the customer's services. In the event of repeated late payment, the service provider has the right to terminate the agreement without further notice.

16. In case of service offer termination, the source code and associated rights will be made available, allowing the customer or alternative providers to continue the service.

17. Force Majeure. The operating provider is not responsible for circumstances beyond its control - Force Majeure. The service provider is thus not responsible for losses and damages due to such conditions, including labor disputes, lightning strikes, public regulations, general shortage of transport, goods, or energy, etc. The service provider is also not responsible for errors and delays from subcontractors or operators who have their reason in such or similar circumstances. In such cases, the customer is not exempt from the agreed fees. If agreed services are significantly prevented for a longer period than 3 months due to such circumstances as mentioned above, the customer has the right to terminate the agreement with 14 days written notice.

18. The service provider and affiliated partners reserve the right to account for any alterations made by third-party suppliers or external systems that could impact the performance or functionality of the provided solution. Customers are responsible for monitoring such changes, procuring quotes for implementing necessary updates, and establishing a timeline to ensure the uninterrupted operation of their services and systems. This also pertains to components with standard integrations in Docly. Upgrading to newer Docly versions may be required to accommodate such modifications, or customers may need to obtain quotes for system updates.

19. Contract Violation: In the event of a breach of the agreement by the customer, the service provider reserves the right to terminate the contract with immediate effect.

Docly Subscription Price Adjustment: The service provider reserves the right to modify the subscription price in accordance with the changes in consumer price indexes, as stipulated by your local terms.

21. Change in the terms. These terms can be changed with one month's written notice (email) from the service provider. In the event of such changes, the customer has the right to terminate the agreement before the change takes effect. If the customer does not terminate his agreement before the change takes effect, the new terms are considered accepted by the customer (unless otherwise agreed).

22. All Docly solutions must be delivered with Docly branding according to current guidelines (seperate document). Note that some Docly subscriptions allow the removal of Docly branding. See official overview of subscriptions for your local provider.

23. Disputes. See local regulation.

Updated 30. Nov 2023

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