Privacy policy
At Docly, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose the information you provide to us when using our Software as a Service (SaaS) platform for online coding and hosting services.
By using our services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree to these terms, please do not use our services.
Information We Collect
1. Personal Information
When you sign up for an account on Docly, we collect personal information that you provide, such as your name, email address, and payment information. We may also collect additional information from social media profiles if you choose to sign in with a third-party service.
2. Usage Data
We collect usage data, including but not limited to, your IP address, browser type, operating system, device information, and the web pages you visit on our site. This data helps us improve the quality of our services and tailor our offerings to better meet the needs of our users.
3. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your use of our services, such as your browsing history, preferences, and interactions with our platform. You can control the use of cookies through your browser settings, but this may affect your ability to fully use our services.
How We Use Your Information
1. To Provide and Maintain Our Services
We use your personal information to create your account, process payments, and provide you with the services you request. We also use your information to maintain and improve the performance and security of our platform.
2. To Communicate with You
We use your contact information to send you important updates about our services, including notifications about changes to our policies, security alerts, and technical issues. We may also send you marketing communications about our products and services, from which you can opt-out at any time.
3. To Personalize Your Experience
We use your usage data and preferences to tailor our services to your needs, providing you with a more personalized and efficient experience.
4. To Monitor and Analyze Usage
We use aggregated and anonymized usage data to better understand how our users interact with our platform, helping us identify trends, improve our services, and develop new features.
How We Share Your Information
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with:
1. Service Providers
We may share your information with trusted third-party service providers who help us deliver and maintain our services, such as payment processors, hosting providers, and analytics services.
Our current providers / sub processors are:
| Provider | Purpose | Location |
|---|---|---|
| Microsoft Azure | Microsoft are providing all servers, backup and storage. For more information see: https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy | In our different regions (NO, EU, US). |
| SendGrid | Provides services for delivering all emails. For more information see: https://sendgrid.com/policies/security/ | Servers located around the world. |
| Stripe | Provides platform for management of subscriptions and payment. For mor information see: https://stripe.com/en-gb-no/privacy | Servers located around the world. |
| CloudFlare | Provides CDN services, caching, WAF, and network optimization. For more information see: https://www.cloudflare.com/privacypolicy/ | Servers located around the world. |
| OpenAI | When using the integrated AI and choosing ChatGPT, we use their API. OpenAI processes your queries to generate AI-powered responses. When contacting support, your request may also be processed here. For more information see: https://openai.com/policies/privacy-policy | US |
| Anthropic | When using the integrated AI and choosing Claude AI, we use their API. Anthropic processes your queries to generate AI-powered responses using their language model. For more information see: https://www.anthropic.com/privacy | US |
| When using the integrated AI and choosing Google's AI models (such as PaLM or Gemini), we use their API. Google processes your queries to generate AI-powered responses and may use the data to improve their services. For more information see: https://cloud.google.com/terms/cloud-privacy-notice | US and other global locations |
2. Legal Requirements
We may disclose your information if required by law or in response to legal requests, such as a court order, subpoena, or government investigation.
3. Business Transfers
In the event of a merger, acquisition, or other business transfer, we may share your information with the relevant parties, in accordance with applicable laws and regulations.
Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or damage. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
Data Retention
We keep personal information for as long as necessary to provide our services to users and to comply with legal obligations. We will delete or anonymize personal information when it is no longer needed for these purposes.
Your Rights
Users have the right to access, correct, and delete their personal information, as well as to object to or restrict its processing in certain circumstances. Users can exercise these rights by contacting us using the contact information provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or as required by applicable laws and regulations. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, sending you an email notification. Your continued use of our services after the posting of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
If we make material changes to how we handle your personal information, we will provide you with a notice, either through email or by posting a prominent notice on our website, to ensure you have the opportunity to review the changes and decide whether you wish to continue using our services under the revised Privacy Policy.
If you do not agree to the changes in our Privacy Policy, you may deactivate your account and discontinue using our services.
International Data Transfers
Our services may be accessed by users around the world, and your personal information may be transferred to, stored, and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own.
Third-Party Links
Our platform may contain links to third-party websites and services that are not under our control. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.
Legal basis for processing personal information
We process the personal information of users on the following legal bases:
- The user's consent to the processing of personal information
- Processing that is necessary to provide services to the user under a contract between us and the user
- Processing that is necessary to comply with legal obligations we are subject to
- Processing that is necessary to protect our legitimate interests or rights
Contact us
If you have any questions or concerns about our privacy policy or our processing of personal information, please see our contact information or form below.
Updated 14. Oct 2024